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Best Practices in Multichannel Customer Care
Members of our Operations Team recently listed their top tips for providing the highest level of service to multichannel connected customers. Keep reading to hear what they had to say. Training &...
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Best Practices in Multichannel Customer Care – Part 2
Click here to read Part 1 in the series from our Operations Team that focused on training, quality, and developing a focus when dealing with multichannel connected customers. Here are two more of...
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Best Practices in Multichannel Customer Care – Part 3
Click here to read Part 1 and Part 2 in the series from our Operations Team. Here are two more of their top service tips for multichannel connected customers. Interaction 1) Encourage customers to use...
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